1. Shipping Destinations:
We currently ship within India. If your location is not listed, please contact our customer support for assistance.
2. Processing Time:
Orders are processed and shipped within 7 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods:
We offer several shipping options, including standard and expedited shipping. The available methods will be displayed during the checkout process.
4. Shipping Costs:
Shipping costs are calculated based on the weight of the items, destination, and the selected shipping method. The total shipping cost will be displayed at checkout before completing your purchase.
5. Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track the progress of your shipment using the provided tracking number.
6. Delivery Time:
Estimated delivery times vary based on the shipping method and destination. Standard shipping typically takes 7 days, while expedited shipping may deliver within 3-5 days.
7. Customs and Import Duties:
Customers are responsible for any customs duties, taxes, or fees imposed by their respective countries. These charges are not included in the total order amount and are the buyer’s responsibility.
8. Shipping Delays:
While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by unforeseen circumstances such as weather conditions, customs processing, or other external factors.
9. Delivery Issues:
In the rare event of a lost or damaged shipment, please contact our customer support team immediately for assistance. We will work to resolve the issue and ensure you receive your order.
10. Order Changes and Cancellations:
Once an order has been placed, changes or cancellations may not be possible. Please review your order carefully before completing the purchase.
11. Returns and Refunds:
For information on returns and refunds, please refer to our Return Policy.
12. Contact Information:
If you have any questions or concerns regarding shipping, please contact our customer support team at rajesh.ralhan@gensavepower.com , faiyaz.hassan@gensavepower.com or +91-8754544093 , +91-8210308729.